Found

Your website

• ·Built or rebuilt if what you have is past saving. It is yours, in your name, and you keep it if you leave
• ·Fast and correct on a phone, which is where nearly everybody looks at you
• ·Call, book and directions one tap away on every page. On its own this is the change that most often moves the number
• ·Your existing pages rewritten as they need it, so every page says the same thing about what you sell

Your details, everywhere

• ·Your Google Business Profile built out properly and kept current: services, hours, holiday hours, the questions people ask, and answers to them
• ·What you offer and what it costs, correct on Google, on your site and everywhere else it shows. The most common thing we find wrong, and the most expensive
• ·On the map for the areas you actually draw from, tracked so you can watch it move
• ·Listed and correct wherever your trade gets checked: Apple Maps, Bing, the directories that matter in your industry, and any app your customers already book or buy through
• ·Your name, address and phone identical everywhere somebody looks you up. Inconsistency is the usual reason a listing sends somebody to the wrong door, or to nobody

Your phone

• ·Every call you miss answered by text within a minute, so a missed call stops being somebody who rings the next place on the list

Your reviews

• ·Asked for after every job, so they arrive steadily rather than in the week you remember to ask
• ·Every one answered. The bad ones too, because that is the one everybody reads

Kept alive

• ·Uptime watched every minute, security, backups, updates, and the speed kept where it should be
• ·Two changes a month, anything up to about half a day of work

Knowing

• ·Tracking that actually works, so the number on the first is real
• ·One page on the first of every month, and thirty minutes with your manager
• ·What the places ranking above you are doing that you are not, every month